The SOFTBOT® Platform

Product Updates

Get updates on the latest new features and upgrades to the platform.

Meet the New SOFTBOT® Platform Experience! 

We’re excited to share the new SOFTBOT Platform experience, a web-based portal that provides customers with multi-site monitoring, automated alerting, and self-serve user management. Customers using this centralized portal will also gain immediate access to future features and enhancements without requiring any upgrades or downtime. 

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SOFTBOT Platform Troubleshooting
Reduce downtime

Automated alerting

  • What is the challenge? Without real-time alerts, IT teams cannot respond quickly to system failures, prolonging downtime and can even halt production lines, delay shipments, and incur penalties.
  • What is the solution? A new alert management feature enables Admin Users to configure organization-wide alerts for critical events. This includes notifications for site transitions (e.g., online to offline) and SOFTBOT state changes (e.g., Faulted or Idled). Users can choose to receive these alerts through in-app notifications, SMS messages, or emails, providing flexible delivery options. Additionally, any user within the organization can easily manage their alert preferences.
  • Who does this help? IT support teams and administrators responsible for monitoring system health and maintaining operational standards across the organization.
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Automated alerting
Get system visibility

Multi-site monitoring

  • What is the challenge? To minimize downtime and prevent system disruptions, teams need the tools and visibility to quickly identify the root cause of errors and reduce time to resolution. 
  • What is the solution? A multi-site monitoring dashboard helps customers quickly understand system health across their facilities. They will also have access to all troubleshooting tools currently available in the platform, plus enhanced search-ability of error logs. 
  • Who does this help? IT support teams 
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Multi-site monitoring
    Empower your team

    Self-serve user management

    • What is the challenge? Customers currently rely on the SVT Robotics support team to add/remove users and permissions.  
    • What is the solution? In the new platform experience, customer admins have a centralized portal to add, remove, and set permissions for users independently. This enables enhanced efficiency, security, and compliance. 
    • Who does this help? IT support teams
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    Create new user
    Stay up-to-date

    Easy access and upgrades

    • What is the challenge? UI upgrades to the SOFTBOT Platform currently require customers to upgrade their SOFTBOT Engine, delaying access to the latest features and enhancements. Also, some customers must VPN into an office server to access the system health of their deployments. 
    • What is the solution? By decoupling the management and visibility of deployments on the SOFTBOT Platform from the SOFTBOT Engine, customers gain immediate access to newly released product features and enhancements (such as alerting). Plus, since this is a cloud-based experience, customers just need access to the internet—no VPN required.  
    • Who does this help? Operations, IT, Business leaders 
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    FAQs

    • How can I gain access to this new SOFTBOT Platform experience?
      • Please reach out to the SVT Robotics support team to get your account enabled. 
    • Are there any requirements? 
      • Customers must be on the SOFTBOT Engine 3.0 or higher.  
    • Do we need to upgrade to get access? 
      • You will only need to upgrade if your instance is below 3.0. 
    • Are there any special connectivity requirements?
      • No, just an internet connection. 
    • What are the different roles and permissions available in user management? 
      • You can learn about the different roles available here.